Privacy Policy

Viva Billing Software values your privacy and is committed to protecting the personal and business information you share with us. This policy explains how we collect, use, store, and safeguard information when you visit our website, request a demo, contact our team, or use our GST billing platform.

This policy applies to Indian businesses using Viva Billing Software for invoicing, GST billing, inventory management, reporting, and compliance workflows.

We use your information to operate and improve Viva Billing Software, respond to enquiries, schedule demos, provide support, manage your account, and share important product or service updates.

Billing, GST, inventory, customer, and reporting data is used strictly to power the features you use - invoice generation, GST returns, e-invoicing, business reports, and compliance record-keeping.

We may also use limited data for analytics, troubleshooting, fraud prevention, security monitoring, and legal or regulatory compliance.

We apply reasonable administrative, technical, and organisational safeguards to protect your information from unauthorised access, alteration, or loss. Access to business data is restricted to authorised personnel or service providers who need it for support, maintenance, security, or service delivery.

No online system can be guaranteed 100% secure, but we continuously work to strengthen our safeguards as our platform grows.

GST-related records - invoices, tax summaries, and compliance data - are retained for the period required under applicable GST and tax laws, even if you close your account, so your business stays audit-ready.

Other account information is retained while your account is active, and for a reasonable period afterward for legal, security, or dispute-resolution purposes.

Our website uses cookies to remember preferences, improve site performance, analyse traffic, and understand how visitors interact with our pages.

You can control or disable cookies through your browser settings, though some features may not work as intended if cookies are disabled.

We work with trusted third parties - hosting providers, analytics tools, email services, customer support tools, and payment gateways - to run our website and software.

Payment gateways or banking partners process payment-related information under their own privacy and security practices.

We do not sell your personal information or business billing data to third parties.

You may request access to, correction of, or deletion of your personal information, subject to legal, tax, accounting, security, and contractual retention requirements.

You can also reach out to update your communication preferences or ask how your data is handled. Business records required for GST, audit, tax, or legal purposes may need to be retained for the required period even after a deletion request.

Viva Billing Software is intended for business use and is not directed at individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us so we can remove it.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top will always reflect the most recent revision. We encourage you to review this page occasionally.