Terms of Service

These Terms of Service govern your access to and use of Viva Billing Software, including our website, GST billing platform, support services, and related features.

By using Viva Billing Software, you agree to these terms. If you are using the software on behalf of a business, you confirm that you have authority to accept these terms for that business.

You agree to use Viva Billing Software only for lawful business purposes and in accordance with these Terms of Service, applicable Indian laws, GST rules, and accounting requirements.

If you do not agree with these terms, you should not access or use the website, platform, or services.

Viva Billing Software provides GST billing, invoicing, inventory management, customer and supplier records, reporting, and compliance-support features for Indian businesses.

Certain features, integrations, reports, or workflows may vary based on your plan, configuration, device, internet connectivity, and third-party service availability.

You are responsible for keeping your account login details confidential and for all activity that occurs under your account.

You agree to provide accurate business, GST, billing, and contact information, and to promptly update information when it changes.

You are responsible for reviewing invoices, GST values, tax classifications, reports, and filings before using them for business, accounting, or legal purposes.

Paid plans, renewals, setup charges, support charges, or add-on services must be paid according to the pricing and payment terms shared with you.

Payment gateways, banks, or other payment processors may handle payment information under their own terms and security practices.

Failure to pay applicable charges may result in suspension, restriction, or termination of access to paid features or services.

We apply reasonable safeguards to protect your information and business data, but no online or software system can be guaranteed completely secure.

Our collection, use, and handling of personal and business information is described in our Privacy Policy.

You agree not to misuse the website or software, attempt unauthorised access, interfere with service operations, upload harmful code, violate intellectual property rights, or use the platform for fraudulent, illegal, or misleading activity.

You must not use Viva Billing Software to generate false invoices, manipulate GST records, evade taxes, or create documents that violate applicable laws.

We work to keep Viva Billing Software reliable and available, but access may be interrupted due to maintenance, updates, internet issues, hosting services, government portal downtime, third-party failures, or events beyond our control.

We may update, modify, suspend, or discontinue parts of the service when required for performance, security, compliance, or business reasons.

To the maximum extent permitted by law, Viva Billing Software and its team will not be liable for indirect, incidental, special, consequential, or business losses, including loss of profits, revenue, data, goodwill, or tax-related penalties arising from use of the software.

You are responsible for maintaining appropriate backups, reviewing business records, and consulting qualified professionals where accounting, GST, tax, or legal judgement is required.

We may update these Terms of Service periodically to reflect changes in our services, technology, business practices, or legal requirements. The "Last updated" date at the top will reflect the most recent revision.

Continued use of Viva Billing Software after updates means you accept the revised terms.