Security

At Viva Billing Software, security is built into every part of how we design, host, and operate our GST billing platform. This page explains the measures we take to protect your business data, invoices, and account information.

All data transmitted between your device and our servers is encrypted using industry-standard protocols (HTTPS/TLS). Sensitive business and GST data stored on our servers is protected using encryption at rest, so your invoice, tax, and customer information stays secure both in transit and in storage.

Viva Billing Software is hosted on secure, reputable cloud infrastructure with built-in safeguards against unauthorised access, DDoS attacks, and downtime. Our servers are monitored continuously to detect and respond to unusual activity.

Access to customer and business data within our systems is restricted to authorised personnel who need it to provide support, maintenance, or service delivery. Internally, we follow role-based access controls, so team members only access the data necessary for their role.

We encourage all users to use strong, unique passwords for their Viva Billing Software account and to avoid sharing login credentials. You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. Notify us immediately if you suspect unauthorised access to your account.

We maintain regular backups of business and invoice data to help protect against accidental loss and to support service continuity in the event of a technical failure.

We continuously monitor our systems for suspicious activity, vulnerabilities, and potential threats, and apply security patches and updates as needed to keep the platform protected.

Payments made through Viva Billing Software are processed via trusted, PCI-compliant payment gateways. We do not store your card or full payment credentials on our own servers.

If you discover a potential security vulnerability in Viva Billing Software, we encourage you to report it to us responsibly by contacting our team, rather than disclosing it publicly. We're committed to investigating and addressing valid reports promptly.

While we work to secure our platform, protecting your account also depends on you - using strong passwords, safeguarding your login credentials, and reporting suspicious activity promptly.

We may update this Security page periodically as our practices and infrastructure evolve. The "Last updated" date will reflect the most recent revision.